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How will POPI change t…
January 16, 2014 , No comments
February 11, 2014 ,
The value of business intelligence in contact centres
Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, real-time interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability.
Leadership in a changing context
Interview with one of SA’s Young Achievers
While you’re speaking, what’s your body saying?
AN OPEN LETTER TO BOOMER BOSSES EVERYWHERE