Wi-Fi is an Answer for Africa: Across Africa demands are changing, access models are changing and consumers are blurring the lines between corporate
Social media: changing the face of modern recruitment: There’s no doubt about it, social media has revolutionised recruitment. Whether it is candidates uploading CVs, connecting
The importance of Directors and Officers Liability Insurance in spite of the new Companies Act and King 3: The introduction of The Companies Act No. 71 in 2008 and the subsequent King III Report have
Shortage of Information Security skills in South Africa a cause for concern: The Information Security field is extremely fast moving, however the scarcity of skills in South Africa remain
SA Companies affected by new financial reporting standards on financial instruments: The South African Institute of Chartered Accountants (SAICA) notes that profitability, liquidity, key financial ratios and headline
STOP damaging your personal brand!: You have a personal brand, whether you think about it or not. Your personal brand is what
Tips to ensure mobile safety: Today, we cannot live without our mobile phones. We use our phone as an alarm clock, to
Moving to Mobile - Loyalty Programmes in 2014: There is no denying that customer loyalty programmes are big business, especially in the retail sector. In
Rules of tax governance in the new world: It seems that economic uncertainty will persist for some time and governments will struggle to fund the
Benefits of telematics in cross-border operations: It is no surprise that monitoring cross-border operations can be tricky. A fleet manager not only needs
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Wednesday, 30 January 2013 12:40

Still acting on instinct?

Still acting on instinct?

The value of business intelligence in contact centres

 

Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, real-time interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability.

Published in CRM & Direct Marketing
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How will POPI change the face of retail?

How will POPI change t…

January 16, 2014 , No comments

February 11, 2014 ,

The SA Leader Magazine

Sept14-Cover

In the September issue

Leadership in a changing context

Interview with one of SA’s Young Achievers

While you’re speaking, what’s your body saying?

AN OPEN LETTER TO BOOMER BOSSES EVERYWHERE

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