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Monday, 07 January 2013 12:44

Top six priorities for contact centres in 2013

Top six priorities for contact centres in 2013

If contact centres aren't preparing to embrace these six key trends, they have already fallen behind.

 

Too many contact centres have relied on tried-and-trusted technologies for too long. But emerging trends and technologies that have been on the cards for a while are becoming forces contact centres can't afford to ignore any longer.

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