Jenny Moore, Group Head of Business Development and Innovation at Yellowwood, discusses the 2012 Brand Engagement Survey. Jenny talks to Geoffrey Dean from TheSALeader about:
- the sample used and how the survey was conducted,
- why is brand engagement important when considering shopper behaviour,
- how in-store touch points impact on brand engagement (or the other way round),
- the use of location-based advertising in South Africa,
- how brands are using online and social media to engage with customer effectively, and
- advice for brands within the different brand engagement levels
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