Software | TheSALeader

Can an “innovation index” assist your company to innovate more consistently?: Innovation: an “over-used” word with little meaning in most companies? “Innovation” is a word heard very often in

Social media: an essential tool for internal communication: Social media is becoming more and more pervasive and has already been entrenched as a tool for

Who Moved the Cheese?: I was determined, when considering this insert, not to allow it to become another one of those

How to Prepare an Integrated Report: Like financial statements, an integrated report is the result of certain activities that have taken place within

Recordings: the contact centre security hole: The management and security of contact centre recordings tends to be sorely neglected, says Karl Reed, Chief

Winning at social media is a team effort: As the evolution of social media marches on and more companies adopt it as a mainstream business

Why business to customer communication is broken – and how to fix it: As a customer, do you know how many business relationships you have? Listing them can be an

To leverage the BYOD trend and protect the business, corporates need mobile device management software: The Bring Your Own Device (BYOD) phenomenon, which sees individuals bring their own mobile devices into the

Mobility broadens channels for travel operators and agencies: ‘Travel companion’ apps increase opportunity for impulse buys and experience management As the travel industry builds up to

Headshots a Head and Shoulders above Ordinary: Your corporate profile pictures are the persona that you, and your organisation, portray to the rest of

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IBM SmartCamp winner is announced

Winner of the IBM SmartCamp program initiative which is in the second year is MODe, a nano-finance company from Kenya offering mobile users the ability to take a small loan against their next prepaid mobile top-up. This offers mobile users the ability to use their mobile for a while longer…

The Power of the cloud collective

The cost-cutting advantages of cloud computing are well-publicised and accepted. Which company wouldn’t relish the prospect of paying only for the services they use or adjusting consumption up and down according to business needs? Of course – it is not without its pitfalls. Simply put, no single cloud provider…

The hidden pitfalls of unmanaged software: How unused applications are costing companies millions

When it comes to managing software licenses and assets, most companies focus on compliance – rather than cost-cutting. Organisations are over-licensing, buying more and more software in order to err on the side of caution. This can be an extremely costly mistake. On the face of it, very few…

In the Global Village, does geography still matter?

Saying that we’re living in a global village or a virtual world is stating the obvious. Video calling, high-speed Internet, social media and teleconferencing have given us the ability to instantly connect, regardless of our location. Nowhere is this more obviously demonstrated than in the realm of call centres where…

Should your company move to the cloud?

Cloud-based communications has clear benefits, but whether those benefits will accrue to your organisation depends on a number of factors. If your enterprise answers to any of the questions in the checklist below, you may be in the market for a hosted PBX. Are you likely to expand? Entities with…

Taking ITIL beyond IT to leverage true value

The Information Technology Infrastructure Library (ITIL) is the most widely adopted best practice approach for IT Service Management (ITSM) in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. However, ITIL is simply a framework for service lifecycle management and…