Networking | TheSALeader

Can an “innovation index” assist your company to innovate more consistently?: Innovation: an “over-used” word with little meaning in most companies? “Innovation” is a word heard very often in

Social media: an essential tool for internal communication: Social media is becoming more and more pervasive and has already been entrenched as a tool for

Who Moved the Cheese?: I was determined, when considering this insert, not to allow it to become another one of those

How to Prepare an Integrated Report: Like financial statements, an integrated report is the result of certain activities that have taken place within

Recordings: the contact centre security hole: The management and security of contact centre recordings tends to be sorely neglected, says Karl Reed, Chief

Winning at social media is a team effort: As the evolution of social media marches on and more companies adopt it as a mainstream business

Why business to customer communication is broken – and how to fix it: As a customer, do you know how many business relationships you have? Listing them can be an

To leverage the BYOD trend and protect the business, corporates need mobile device management software: The Bring Your Own Device (BYOD) phenomenon, which sees individuals bring their own mobile devices into the

Mobility broadens channels for travel operators and agencies: ‘Travel companion’ apps increase opportunity for impulse buys and experience management As the travel industry builds up to

Headshots a Head and Shoulders above Ordinary: Your corporate profile pictures are the persona that you, and your organisation, portray to the rest of

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With VoIP there's life after 1 March

Change to VoIP, or the next rate cut could be your last In 2010 Icasa, South Africa's telecoms regulator, announced that call termination rates - the price telcos may charge one another for carrying their calls - would drop each year over the next three years. By 1 March 2013,…

It’s not about burning money – the gold standard for VoIP requires forethought

Voice over Internet Protocol (VoIP) telephony services can provide huge cost savings for any size and type of organisation, sometimes offering a 30 to 50 percent decrease on their total monthly telecommunications bills. But many South African migrations from traditional copper-wire telephone systems to VoIP have been riddled with war…

High-speed, low latency networks vital for dealing with vast data volumes

Data volumes have exploded over the last few years, with digital information being generated not only by computers but also a wide variety of other connected equipment such as aeroplanes to medical equipment, factory floors to cars and even televisions. This data explosion has made vital analysis and intelligence gathering…

5 Things to Consider When Selecting a Satellite Internet Provider

Although satellite Internet has been available to certain markets for years, there has been an influx of new satellite Internet providers into the South African market place this year. “Satellite Internet can provide amazing opportunities for those in areas without access to Internet, or a viable backup solution, but…

SMEs to reap the benefits of Video Conferencing

Small business owners can attest to the fact that business travel can be both an extremely expensive and tiresome necessity, particularly if the company is owner-driven and absences can result in decision-making delays. Fortunately, there are alternatives to airports – including video and mobile conferencing. Video conferencing has been…

Settling the great VoIP Debate

The argument for using Voice over Internet Protocol (VoIP) as a cost-cutting tool in businesses has long been won. In many instances, VoIP has cut costs in organisations by up to 50%. For others, the experience with VoIP was less than satisfactory – particularly the quality of phone calls. Complaints…