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Can an “innovation index” assist your company to innovate more consistently?: Innovation: an “over-used” word with little meaning in most companies? “Innovation” is a word heard very often in

Social media: an essential tool for internal communication: Social media is becoming more and more pervasive and has already been entrenched as a tool for

Who Moved the Cheese?: I was determined, when considering this insert, not to allow it to become another one of those

How to Prepare an Integrated Report: Like financial statements, an integrated report is the result of certain activities that have taken place within

Recordings: the contact centre security hole: The management and security of contact centre recordings tends to be sorely neglected, says Karl Reed, Chief

Winning at social media is a team effort: As the evolution of social media marches on and more companies adopt it as a mainstream business

Why business to customer communication is broken – and how to fix it: As a customer, do you know how many business relationships you have? Listing them can be an

To leverage the BYOD trend and protect the business, corporates need mobile device management software: The Bring Your Own Device (BYOD) phenomenon, which sees individuals bring their own mobile devices into the

Mobility broadens channels for travel operators and agencies: ‘Travel companion’ apps increase opportunity for impulse buys and experience management As the travel industry builds up to

Headshots a Head and Shoulders above Ordinary: Your corporate profile pictures are the persona that you, and your organisation, portray to the rest of

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Mobility broadens channels for travel operators and agencies

‘Travel companion’ apps increase opportunity for impulse buys and experience management As the travel industry builds up to INDABA on May 11 to 14, tourism-dependent Africa should give mobile apps their serious consideration, as apps can help them capitalise on commercial opportunities more swiftly and build more lasting relationships. …

Mobility extends the reach of the business into the market

Mobility enjoys such acceptance in the market that many new enterprise applications are now built for mobile access first and for other devices only as additional channels. In addition, there is large-scale mobile re-engineering of enterprise applications taking place, says Wesley Lynch CEO of Realmdigital. In short, mobile is…

Africa’s future is mobile

Africa is an increasingly mobile continent, making smart mobile application development one of the continent’s next big industries. The mobile application space is set to boom across Africa, as enterprises and developers lead the world in bringing to market unique mobile applications suited to a developing market. There…

Pay for goods and services online using M-Pesa

Consumers in Kenya and Tanzania can now use M-Pesa to pay for a range of online goods and services including airline tickets, says Robin Philip, marketing director for South African payment services provider PayGate. “There is very little e-commerce activity in many African countries,” says PayGate Philip. “But that’s not…

Mobile apps increase enterprise work force participation

Mobile apps already play an important role in enterprise content and application delivery strategies, partly because of the dominance of mobile formats on the computing landscape, and partly because of the proven success of apps with engaging audiences. But while enterprises have for some time applied this knowledge in their…

Making The Move To Mobile

What enterprises should know before launching large-scale mobile communications campaigns in 2013 With mobile penetration in South Africa already well over 100%, an increasing number of enterprises are turning to this medium as a means of communicating with their customer bases. Mobile communications tools like SMS represent an immediate,…