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To leverage the BYOD trend and protect the business, corporates need mobile device management software: The Bring Your Own Device (BYOD) phenomenon, which sees individuals bring their own mobile devices into the
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Customer Experience

Customer Experience

As the marketplace becomes increasingly crowded with products and services, it is becoming tougher for companies to stand out amidst the noise and clutter. In the past, how you packaged your product or service was of paramount importance, along with the messaging around it. These elements are still critical, but…
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Still acting on instinct?
The value of business intelligence in contact centres   Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, real-time interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability. Unquestioned value…
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Overcoming the big customer service problems in small call centres

Overcoming the big customer service problems in small call centres

Many businesses and call centres have come to wrap their heads around the concept of hosted technology, where a provider offers the customer affordable, pay-per-use access to technology, along with ongoing support and service.Essentially, hosted Contact Centres are based on the Software as a Service (SaaS) business model and eliminate…
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How not to spam your customers with SMS marketing

How not to spam your customers with SMS marketing

All the characteristics that make SMS such a compelling marketing channel – its personal, mobile, always on, instantly responded to – can also result in SMS marketing backfiring badly if you mismanage it.
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World is going to hell in a handcart … and that’s good for smart business

World is going to hell in a handcart … and that’s good for smart business

Consumers who have never had it so bad are presenting service-led businesses with an unprecedented opportunity to stand out. Smart business simply has to offer respite from a perfect storm of rising prices, strikes, violence and failures of leadership.   The world is going to hell in a handcart. That’s…
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Win more business with SMS

Win more business with SMS

Did you know that every business has quick and easy access to a powerful communications channel that can reach almost all of its customers? Mobile marketing and specifically SMS is still one of the most effective ways that small companies can use to grow their businesses.   Here are some…
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