Analytics & BI | TheSALeader

Can an “innovation index” assist your company to innovate more consistently?: Innovation: an “over-used” word with little meaning in most companies? “Innovation” is a word heard very often in

Social media: an essential tool for internal communication: Social media is becoming more and more pervasive and has already been entrenched as a tool for

Who Moved the Cheese?: I was determined, when considering this insert, not to allow it to become another one of those

How to Prepare an Integrated Report: Like financial statements, an integrated report is the result of certain activities that have taken place within

Recordings: the contact centre security hole: The management and security of contact centre recordings tends to be sorely neglected, says Karl Reed, Chief

Winning at social media is a team effort: As the evolution of social media marches on and more companies adopt it as a mainstream business

Why business to customer communication is broken – and how to fix it: As a customer, do you know how many business relationships you have? Listing them can be an

To leverage the BYOD trend and protect the business, corporates need mobile device management software: The Bring Your Own Device (BYOD) phenomenon, which sees individuals bring their own mobile devices into the

Mobility broadens channels for travel operators and agencies: ‘Travel companion’ apps increase opportunity for impulse buys and experience management As the travel industry builds up to

Headshots a Head and Shoulders above Ordinary: Your corporate profile pictures are the persona that you, and your organisation, portray to the rest of

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How SMBs can benefit from business intelligence

Whenever they hear the term “business intelligence” (BI), owners of small-to medium-sized businesses (SMBs) might be under the wrongful impression that it is a solution meant to be implemented only by major corporations and large enterprises with multi-million budgets. The truth is that BI is crucial to anyone who…

Business lessons from the wisdom of zebras and giraffes

How to create a data-based decision-making culture We can learn a surprising amount from animals, as I discovered recently on my first safari trip in South Africa. Consider for example the collaborative relationship between the zebra and giraffe, and the lessons this holds for agile, fact-based decision-making. The…

The business analytics dilemma

In today’s world, there is no longer any argument over the need for business analytics. It provides facts and information that can be used to enhance decision-making, improve business agility and provide an important competitive edge. However, much confusion remains in the market over centralised and decentralised solutions, so-called agile…

Adopting a Lean approach to data governance

Data governance is fast becoming a priority on the business agenda, in light of regulations and guidelines such as King III, which outline recommendations for corporate governance of which data governance forms a critical part. However, data governance can be a challenging and complex task. Adopting a Lean approach to…

Databases are not ‘one size fits all’, so why should your outsourcing SLA be?

As outsourcing gains momentum in the Information Technology (IT) space, particularly in mission critical areas such as the database, a Service Level Agreement (SLA) is essential in order to govern the type and frequency of services offered and the acceptable level of downtime. However, as database environments differ from company…

BI trends in retrospect: first call to board the EIM train

At the beginning of 2012 the research firms and pundits proposed numerous trends for the business intelligence (BI) world. Statistical analytics, BI in the cloud, mobile BI, in-memory analytics, agile BI, and big data were among the common technologies, methodologies and processes purportedly top of mind. In essence all…